Ryan NelsenQualtrics

By in Radio Show

Ryan Nelsen

Ryan Nelsen

Product and Growth Marketing at Qualtrics

Ryan heads up product and growth marketing at Qualtrics, the world’s leading insight platform, creating CXWeek, the largest online customer experience event.

Mobile Power and Profit Podcast

In customer service, we can’t just look at big data, the new tool is fast data. Ryan shares on how getting real time feedback and using it before it becomes exhausted helps companies gain promoters and loyalty.

Be where your customers are and not just where you are comfortable.
• Increase your response rate by – Optimizing for mobile, being upfront and transparent, providing incentives and keeping it short.
• Open the funnel of data collection and track the entire customer journey instead of solely relying on survey results.

Optimizing Your Business for Mobile

Air Date: June 15, 2015