Product and Growth Marketing at Qualtrics
Ryan heads up product and growth marketing at Qualtrics, the world’s leading insight platform, creating CXWeek, the largest online customer experience event.
Mobile Power and Profit Podcast
In customer service, we can’t just look at big data, the new tool is fast data. Ryan shares on how getting real time feedback and using it before it becomes exhausted helps companies gain promoters and loyalty.
• Be where your customers are and not just where you are comfortable.
• Increase your response rate by – Optimizing for mobile, being upfront and transparent, providing incentives and keeping it short.
• Open the funnel of data collection and track the entire customer journey instead of solely relying on survey results.